Depending on the customer group, different web shop modules can be used. In addition to the ordering process, this also includes the entry of returns and stock value losses, availability requests and e-invoicing.

Depending on the customer group, pharma mall offers the opportunity of ordering pharmaceuticals and medical products via a web shop.

Users registered with pharma mall can easily enter a stock value loss or a return: Simply log in and enter the corresponding data in a guided process. This procedure makes it easier for the pharmaceutical company to process the credit note for the customer and speeds up the process.

Sales representatives can order medical samples via the web shop. The inconvenient ordering process using Excel lists or emails is thus a thing of the past and is replaced by a traceable and controlled delivery method.

Orders for promotion material are usually internal orders placed with the pharmaceutical company by the sales representative. Usually, they are made by phone and are processed manually, which is a time-consuming process. Valuable time that can be used more efficiently for customer orientation.

Your sales representative enters his customers’ orders in a special web shop. Analogous to the orders for pharmaceuticals, you receive the order for promotion material as a valid electronic transaction in your ERP system.

pharma mall offers web shop users the possibility to inquire about the current availability of articles available for ordering online. To do so, you only need the central pharmaceutical number (NDC) of the article. Simply log in with your access data and the availability can be checked directly.

Another service is our pharmaceutical call centre. In this way, pharma mall offers its customers the necessary pharmaceutical know-how. In the first level support, customers can pose questions about products, product availability, pack sizes, prices, etc. and receive competent and prompt answers. More detailed questions are immediately forwarded to the manufacturers, to avoid the necessity of a separate enquiry for the customer.

According to the directive, the pharmacy operating licence must be presented with every order and must be validated regularly. pharma mall simplifies this process by providing manufacturers with secured access to the current pharmacy operating licence database of all pharmacies registered with us.

This has two positive effects at the same time: Manual processes on the manufacturers’ side are no longer necessary and pharmacies are no longer asked by all manufacturers to submit their operating license.

pharma mall uses Optical Character Recognition (OCR) to digitise fax orders and transfer them to the manufacturer to be booked in the ERP system. Before transmission, the orders are checked by trained staff according to the manufacturer’s specifications.

pharma mall sends electronic invoices (e-invoices) as a .pdf file. They are available for download in a web portal. The invoices are provided with a signature key to meet all security requirements. The use of electronic invoices increases process efficiency and avoids unnecessary postage costs.

Analogue to the manufacturers, pharma mall implements the respective interfaces to the systems of hospitals and pharmacies supplying hospitals. In doing so, customer resources are saved, and the maximum possible IT security is guaranteed. In addition to the leading systems from SAP, Aescudata and Agfa Healthcare, all other ERP systems can also be connected.

pharma mall has its own in-house development department, which takes care of all IT requirements, in order to be able to react flexibly and quickly to customer requirements. It develops flexible, innovative solutions for mapping all transactions and ensures complete electronic integration of the systems. We also offer intelligent, electronic solutions to manage the current pharmacy operating licences. Just contact us!

MSV3 connection pharma mall uses all common exchange formats and communication channels for orders and other messages. The standard for the order transmission from public pharmacies and supply pharmacies is the MSV3 interface using a web service.

Infrastructure To ensure the availability of IT services, pharma mall operates a mirrored IT infrastructure which is always up-to-date. For this purpose, we use two data centres, located more than 30 km apart. The data centres are connected to each other via separate data lines in a fail-safe manner. Here, all data is stored in real time to ensure that it remains available even in the event of a total failure of a data centre.

Corporate Network (PM-CN) For secure data transmission between our customers and the pharma mall data centres we use a dedicated, closed communications network with guaranteed bandwidths and availability.

Application hosting Our customers have the opportunity to run applications and services via the infrastructure of pharma mall. Strict data separation, dedicated access options and guaranteed service levels are a standard for us and only represent a small part of the additional services.

As soon as the ordering system has been implemented with the partners, orders in the material management system are transferred fully electronically to pharma mall. After the automatic data clearing, they are booked as an order including the manufacturer’s item numbers, designations and, if necessary - including the mapping of special features - in the manufacturer’s ERP system. The return transfer of electronic delivery notes and invoices is carried out in the same way.